Designing Room to Maneuver
Master human-in-the-loop design: how to build AI features that keep users in control, especially in high-stakes domains like legal documents.
In Go, liberties are the open points adjacent to a stone — the more liberties, the safer the group. Good HITL design gives users liberties: clear paths to override, correct, or dismiss AI output.
HITL design means building AI features where humans remain meaningfully in control of the outcome — not just technically able to override, but genuinely empowered to do so.
AI is never 100% confident. Good AI product design communicates uncertainty clearly — so users calibrate their trust appropriately and don't over-rely on AI output.
AI features fail differently than traditional software. Mapping failure modes before you build is one of the highest-leverage AI PM activities.
How users interact with AI output is your best source of quality improvement signal. Designing feedback loops is an AI PM superpower.